frequently asked questions about renting a 'home away from home' Holiday Rental
- What is included
in the rental rate?
- What should we
take with us that may not be in the property?
- Will a security
deposit be required when we check-in?
- What happens if
we have a problem or don't know how to use something?
- Will the property
be what we expect and what we booked?
- Can we add
optional rental property items to our booking?
- What is the
temperature of a private swimming pool likely to be?
- HOME AND
APARTMENT FAST RENTAL FACTS - Our information guide to renting a property.
- What is included in the
rental rate? Answer: The
price is fully inclusive. Rental Tax varies between countries and
locations but is included in the rental cost to you and paid by the
property owner. The property will be cleaned ready for your arrival and
cleaned again when you leave. Interim Maid Service if required is at extra
cost and will be provided by the local Management Agents (may require
Optional Extras that can be pre-booked will be shown during our online
booking check-out process, everything else is included. Local phone calls
are usually free (or for a small callcharge) and we recommend you use a
phone card for long distance or international calls (free in some
properties) rather than use a property telephone. You may have the option
of having calls charged to your credit card but beware - calls this way
could be expensive. Also we would caution you not to leave your credit
card open to a telephone service provider to just charge your card for
calls during your stay - it may sound convenient and if you do this we
suggest you make sure you know exactly what the call rates will be and
keep a record, even so it will be almost impossible for you to follow up
if you have a query on the cost of calls charged to your card.
- What should we take with us
that may not be in the property? Answer: The property will have
everything you would normally need, linens, bedding, kitchen utilities and
cutlery, plates, cups, etc up to the maximum number of persons accepted.
It is literally like a home from home. What it will not have is items of a
personal nature, beach towels and electrical items that you might normally
take for granted. Take hair-dryers, CD players, etc with you and don't
forget you will need adaptors for them.
Some properties will include a welcome arrival pack but - unless advised
otherwise - do not expect washing up liquids or cleaning material, these are
rarely provided, unless left (and not removed by the cleaners) by the previous
guests. You will need to buy washing up liquid, dish-washer liquid (be sure to
get - and use! - dishwasher liquid) and washing powder. NB: Some management
agents will provide a cleaning preparation kit if pre-ordered.
- Will a security deposit be
required when we check-in? Answer: Yes. Usually this
requirement will take the form of a credit card imprint in much the same
way as if you were staying in a Hotel or renting a car. Sometimes we
will take this from you before you leave to expedite your arrival into the
property or you will be required to provide the security to the Property
Management Agents. Either way on all rentals a security
deposit/guarantee in some form or other will be required. You will be
charged for any extra charges brought about during your stay which could
include the cost of rectifying accidental damage or excess cleaning if
required after your departure. In a nutshell the property should be left
in the same condition as you found it apart from requiring reasonable
cleaning. Acceptable Credit Cards are normally Mastercard or Visa, some
agents will accept American Express. Your contract with regard to any
extra charges will be with the property owner or the local management
agents. If we hold/collect the security from you then we do so on their
- What happens if we have a
problem or don't know how to use something? Answer: All properties are
individually owned and both the owner and the property management agent
have prepared the property for rental use and therefore everything should
be in order and ready for you. There will usually be an introduction book
to the property with information about the property itself and local
facilities and other such information. If anything is remiss (or as is
often the case ‘seems’ remiss) then the property management agents are on
hand to help you and we provide you with their contact number with your
vouchers and arrival instructions - please do not hesitate to contact
- Will the property be what we
expect and what we booked? Answer: Yes, most definitely. The
vast majority of clients are more than pleased with the properties and in
most cases the standard and situation over-exceeds expectations. All the
properties are described exactly as they are and you have the pictures to
judge exactly what you are getting - obviously standards do vary and that
is one of the reasons why you have or will be deciding to book an
individual property. In the individual descriptions we provide you with
will be the information you need to assess a property in line with your
own expectations. You will know exactly where you are going to be staying
and for clients that require the peace of mind to know the property in
advance then booking an individual property is the way to go.
Worth mentioning however is the need to book early, you will be very
unlikely to be able to hand pick a property if booking late, especially so
on peak dates unless you get lucky and manage to get in on a cancellation.
- Can we
add optional rental property items to our booking? Answer: Baby items such as Crib and
High Chair should be requested at the time of booking. Grocery Packs are
not really necessary these days given the number of shops and supermarkets
nearby to all but can 'sometimes' be arranged if required (Look out for
this during the check-out process).
Pool heating should always be reserved at the time of booking for the
convenience of good administrative purposes with the property management
company. Adding pool heat locally - waiting to see the water temperature - is
not a very practical idea and will nearly always prove to be a false
economy. Pool heating must be booked for
entire period of the stay and once ordered from a property owner may not be
cancelled or changed in any way.
If you ask for any these extras to be added on after your online booking
has been received there will be an administration fee of £25 (per
request). For late bookings, within 8
weeks of arrival, requiring full payment, we will deal with everything at the
time of booking.
- What is
the temperature of a private swimming pool likely to be? Answer: This will vary between your choice of location and the time of
the year – the air and overnight temperatures have a profound effect on
the temperature of the pool water and you should also be aware that heavy
rain can nullify the effects of pool heating. It is unrealistic to expect the pool
heating to warm the water more that say 8ºC above the average air
temperature, therefore if the average air temperature is say 12ºc then the
pool temperature is unlikely to reach a comfortable temperature. In reality, not much
different from any other pool in any typical holiday destination in
The day/overnight medium temperatures in the summer months may be high
enough to make the pool comfortable for most people between April/May and
September/October without pool heating, in which case pool heating as an
option will not be available. NB: During this period the pool water
temperature should be in the region of 75/80 degrees F – comfortable for
most of us.
Solar Heat will extend the spring and autumn seasons by a few weeks and
make the pool a little warmer in the summer; in the winter months it will
make virtually no difference. Pool heating is therefore recommended
between the winter months of November/March and should definitely make the
swimming pool much more pleasurable. In most Countries October and April
are the in-between months when you may or may not need the heating. Winter
months pool water temperature with pool heat and overnights of 60 degrees+
F should continue to maintain the pool at comfortable levels, around the
75/80 degrees F mark. However, it must be pointed out that lower
overnights will very much affect the heating, and very low overnight
temperatures, 50 degrees F or less, will probably nullify most of the pool
heat pumps efforts entirely.
NB: Sometimes paying a supplement for pool heating may not prove to be of
much value and if this is the case - for any reason whatsoever - including
inclement weather, no refund will be offered (or claimable). The exception to this policy would be
RENTAL PROPERTY FAST FACTS:
Rental Properties are all individually and privately owned so that
although essentially they may seem to be very similar, which in many
respects they are, each owner will have furnished and equipped the
property to their own specification. Below is a guide to the standard
facilities that each property will have, together with some helpful
information designed to assist you to maximise your enjoyment and stay in
the home or apartment.
Home or Apartment overall: Properties are comfortable and well
furnished, generally to a very high standard, all will have a lounge
and/or family rooms, dining area/table and breakfast area. Most all should
have air-conditioning, telephone and parking. Each property should have an
information book about the property, the management agents and local
tourism information. If anything in the home appears not to work it will
nearly always be because it works differently!
Entertainment: At least one television with standard channels,
extra cable channels on most.
The Kitchen: Well-equipped
featuring as standard: oven, refrigerator, micro-wave, dishwasher, washing
machine, tumble dryer, iron, ironing board and property cleaning equipment.
Most properties also have a separate utility area. NB: Some apartments and
condos will have communal facilities for cleaning clothes if there is no
washer and dryer.
Bed Linen and Towels: Fully equipped with bed linen and towels.
Take your own towels for the pool and the beach.
Swimming Pools: Depending on the location private swimming pools
may be open or screened-in, usually depends on the humidity of the local
area – lower humidity = open pools, higher humidity = screened-in
pools. The average size of a home
pool is 30’ in length and 15’ in width; depth is usually from 3’ to 6’. No
diving in private pools. Communal pools are much larger; most - but not
all - are heated in the winter months, and are not screened-in. All
swimming is at your own risk and children should be supervised at all
Pool Solar Heating: By the suns rays via solar panels on the roof.
The water is dependent on the sun shining and the day/overnight air
Pool Electric Heating: Heat pump is used to compress air and
extract heat & transfer to pool water; temperature is very dependent
on overnight air.
Pool Gas Heating: Propane gas is the most effective but most
expensive way to heat a pool. Once again it is dependent on overnight air
Finding the Agents or Property: We will provide you with detailed
arrival instructions either direct to the property or to the property
management agents. We will have enclosed a local map with directions
showing one or the other, sometimes both. When you check-in with the
agents they will provide you with a local map and directions to the rental
Arrival: Earliest check in time at the property management agents
is usually 4pm, the same time even if you are going directly to a
property. The property will then have been thoroughly cleaned and prepared
in readiness for you.
Rental Home Security Deposit: Your accommodation is professionally
looked after by the property management agent. They will require a security
deposit on check-in, if this has not been done through us in advance.
Please ensure you have sufficient funds on your credit card or
cash/travellers cheques to cover this requirement. Most management agents
will not actually charge your card but keep it on file pending any extra
charges. If you lodge cash or travellers cheques you will have a wait for
the refund and it will probably be with a foreign cheque – highly
Check-out: Please observe the check-out time, usually 10 or 11am,
the management agents cleaners will probably be ready to start at any time
after your check-out time ready for the next arrival, which may be the
Key return: If you have a property key, or keys to return, remember
to leave them in the property before leaving, return them to the property
agents or take them home with you to return to us, as per your
Extra Charges: You are liable to be charged extra if any of the
following circumstances apply to your stay:
! If you leave the property in a state where ‘extra’ cleaning is
required, other than normal cleaning requirements.
! If you do not return the property key(s) as per the instructions
you were given.
! If there are any spillages, breakages or damages. If there are it
is best to sort it out with the agents on the spot. Normally a simple replacement
or quick clean is all that will be needed.
! Blockages caused to toilets by disposal of anything other than
normal waste, pipes in many Countries are very narrow.
! Excessive use of the air-conditioning; keep the doors and windows
closed when the air conditioning is on.
! Any long distance telephone calls charged to the property account
during your stay.
! Any misuse of pool or jacuzzi/spa heating facilities that have
not been paid for in advance.
We hope the above has proved helpful and look forward to you booking your
Holiday Rental accommodation with us.