Welcome to our Help Centre

Exact Address Homes and Apartments enable you to book the actual property you will be staying in before you travel. You will know the precise location and what facilities and amenities are on-site. You will know the exact bedding and be able to allocate bedrooms to members of your party. You can book a property that has the type of décor you prefer and specific features you want including say a games room, a certain number of bathrooms, a jacuzzi with the swimming pool, what it overlooks and the aspect. You can calculate the distances from your property to local and major attractions and places of interest to assist you in planning your time better. You are in control of the location where you will stay and the property you will stay in.

Each property on our website is a self-catering fully equipped single unit so once it is booked over your dates it is gone. If you see a bargain it’s best to get it booked as quickly as you possibly can.

Yes, what you see is what you get, that is the beauty of Exact Address Rental Properties which enable you to select a home or apartment that suits your style and your exact requirements.

We divide Florida into five search regions: Orlando / Gulf Coast / Gold Coast / East Coast / Florida Keys for the ease of finding suitable property rentals.

Search starts on the website homepage. You can search all of Florida if you wish, one of the above areas or drill down into a precise location or Orlando community. If you have your dates enter your arrival and departure date but this is not a mandatory requirement – you can search all properties and decide your dates later. Relevant properties will be displayed.

You can then drill down further by using the filter attributes for:  Property Type / Pool Type / No. of Bedrooms / No. of Bathrooms / Property Features / On-site Amenities / Experiences. You can narrow down your search further by using the Total price slider which uses the lowest available nightly rate for a search without dates or the exact base rental price for a search with dates and nights included.

Our Customise Location filter on the Search Results pages enables you to Tick and Untick those Areas and locations that you wish to include – an indicator of how many properties there are will be shown to you – click on Continue to view them. Please be aware that Customised / Filtered searches cannot, at this time, be saved so please be sure to save any properties that you may like to consider booking.

Get in touch with us, we will be pleased to assist you. Methods of how to contact us will be found here: dealatrip.co.uk/contact/

Registering an Account is easy with the minimum of fuss. All that is needed is your email address confirmation and a password – it is that simple!

You can update your profile with additional information whenever you want.

As a registered website user you can save (and delete) your favourite properties into your own Account. There is no limit. The latest property saved will display at the top of your list.

Your latest 15 searches are listed in rolling order with your latest search displaying at the top of the list. Please be aware that Customised Location and Filter Searches will not be saved – only straight Location searches.

Your bookings will be recorded in Your Account and where you can manage them, including making payments and receiving your accommodation voucher and arrival instructions.

If you see a property you like but need a short period in which to check with other members of your party or tie up your flights please contact us and we will do our best to hold a property off sale for you.

Generally speaking if you are one of our established customers we can hold options for up to 48 hours. If you are a new customer please get in touch to discuss.

If you would like to know more About Us then click on this link for a read up: destinationamerica.co.uk/about-us/

All our calendars are live and up to date for every property. Property availability is accurate and can be relied on. When you click on ‘Book’ the availability is rechecked in live realtime so you can be reassured that at this time the property is available for you. However, that said, a booking request has to go through the formality of being ‘officially’ booked – this process is quite short and often takes just a few minutes. We do not feature any ‘on request’ types of properties on the Deal A Trip website.

If you require any assistance during the booking process it would be best to contact us using our Chat line and we can clarify anything for you on the spot. Please feel free to ask us anything you want about the property, the cost or where is it.

Go to Your Account, using your email / password to login to pay the balance or make stage payments. No personal payment data is ever retained by us.

Payments for a booking to be in either £ Sterling or $ US Dollar in alignment with your online booking.

We use Paypal as our main merchant provider where you can make payments in either currency using a Credit or Debit Card. In the UK you can also pay by direct bank transfer, details are: Destination America / Account No: 41171100 / Sort Code 40 17 69 / HSBC Bank quoting the Booking reference number. On receipt of a payment it will show up in your account shortly afterwards.

We accept payment by most major debit and credit cards via Paypal which includes full financial protection.

Optional Extras requested when you made your booking will be listed on your booking details. Your Travel Extras will be ready for your arrival, but if there is anything last minute that you’ve forgotten, just let us know and we’ll arrange for it to be added in as quickly as possible! Extras that you book will most likely be supplied by the local management agent – details will be provided with your arrival information.

If you would like to add a car rental to your travel arrangements we work with Flexible Autos who offer competitive pricing. Click here to check our prices and book: flexibleautos.com/WhiteLabel/?Deeplink=627D24CF

Once you have completed the formality of setting up Your Account, paid the full amount for your booking and provided a list of names of those in your party, then approximately 2/3 weeks prior to your arrival date your Accommodation Voucher will be uploaded in PDF Format to Your Account and include your Arrival Instructions. Optional extras ordered by you will be shown on your Voucher.

Bookings, past, current and future, will be listed in date arrival order in your account under ‘My Bookings and Trips’. Click on a booking to view full details.

For each booking you need to advise us of the names of everyone in your party – this is to fulfil the Florida state requirements for short term rentals, property management agents and if applicable on-site community management.

If you need to amend your accommodation reservation in any way please email customerservices@dealatrip.co.uk or contact us to discuss: dealatrip.co.uk/contact/

Click on a future booking to make a payment transaction. Pay the balance or make a stage payment using Paypal who accept most major debit and credit cards which includes full financial protection.. To make a bank transfer in the UK please send the payment to Destination America / Account No: 41171100 / Sort Code 40 17 69 / HSBC Bank quoting the Booking reference number.

On receipt of a payment it will show up in your account shortly afterwards.

There are no additional payment fees.

2/3 weeks prior to your arrival date your Accommodation Voucher which will include Arrival Instructions will be uploaded into Your Account, available to view and download in PDF format. There is no requirement to print your voucher – you can access your account from anywhere, at any time, to view your voucher and if you need to show it to other parties.

Deposits, and balances within the full non-refundable period leading up to your arrival, are non-refundable as per industry standard practice – see our Booking Terms & Conditions here: dealatrip.co.uk/booking-terms-conditions

If you unfortunately have to cancel for medical reasons then we will provide you with a cancellation invoice to present to your Travel Insurance company.

Please double check you have all your documents and travel requirement ready in plenty of time for your departure from home.

We are here to help take care of you when you are in resort. Your first point of contact is the local property management agent to resolve the issue, details of which will be on your accommodation voucher. If you would like to make us aware of the issue please do so and we will assist you in dealing with the agent. Please be assured that we are always on hand and ready to step in if need be, that is part of our service to you. Do not let anything deter from your holiday enjoyment.

24/7 backup support while you’re away.

Use the Chat line which is the fastest method or send a message via Whatsapp. Other ways to contact us are shown here: dealatrip.co.uk/contact/

Please tell us and others about your experience by submitting a review about your stay. We encourage you to do this, it really helps future renters build up an accurate picture of the property! We publish all reviews, providing they are well-written, constructive, not a personal attack against a third party and they do not contain false statements. Once a review has been approved, we will publish it to our website. If it is an owner direct booking we give the owner the opportunity to reply.

Keep in touch via one or more of our Social Media platforms and maybe join our Orlando discussion group on Facebook to keep in touch.

Make sure you are signed up to receive our emails and be the first to see exclusive discounts and offers!

We look forward to hearing from you when your plans next include a trip to Florida!

Use the Chat line which is the fastest method or send a message via Whatsapp. Other ways to contact us are shown here: dealatrip.co.uk/contact/